Refund & Cancellation Policy

1. Order Cancellation

Orders can be cancelled under the following conditions:

• Before the order is shipped
• Within 24 hours of placing the order
• Subject to approval from our team

To cancel an order, please contact our customer service team immediately with your order number.

2. Refund Eligibility

Refunds are available in the following cases:

• Damaged products received
• Wrong products delivered
• Quality issues identified upon delivery
• Products not matching the specifications

3. Refund Process

To initiate a refund:

1. Contact our customer service within 48 hours of receiving the product
2. Provide order details and reason for refund
3. Share clear photos of the product issues (if applicable)
4. Wait for our team's assessment and approval
5. Return the product in its original packaging (if required)

4. Refund Timeline

Once approved, refunds will be processed within 7-10 business days. The time taken for the refund to reflect in your account may vary depending on your payment method and bank.

5. Non-Refundable Items

The following items are not eligible for refund:

• Custom-made or personalized products
• Products damaged due to misuse
• Products without original packaging
• Products used or altered by the customer

6. Shipping Costs

Shipping costs for returns are generally borne by the customer unless the return is due to our error (wrong product delivered or damaged in transit).